Shipping policy
Where we ship
We currently ship to all addresses within the United Kingdom. We also ship to selected international destinations. Contact us for international shipping options. Unfortunately, due to recent regulation changes regarding shipping, we are unable to ship to the EU.
How we ship
All Verveine orders are packed by hand in our Lewisham home and dispatched via Royal Mail. We choose our packaging carefully to minimise plastic and/or maximise reuse. Your order will arrive in compostable or recyclable materials wherever possible, but may be in reused packaging or parcels which were previously purchased and unused.
UK delivery
We aim to dispatch all UK orders within 2 business days of receiving payment. Once dispatched, estimated delivery times are:
24h Tracked: Next working day
48h Tracked: 2-3 working days
Delivery costs are calculated at checkout based on your order size and chosen service.
International delivery
International orders are shipped via Royal Mail International Tracked or a tracked courier service. Estimated delivery times vary by destination.
International customers are responsible for any customs duties, import taxes, or charges levied by their country's customs authority. These are outside our control and are not included in our shipping charges.
Order processing
We aim to process orders within one working day, but as a small business, this is not always possible. If you have not received a tracking number within 2 working days, feel free to reach out to hello@verveineherbal.co.uk or @Verveine.Herbal on Instagram.
Tracking your order
If you choose a tracked service, you'll receive a tracking number by email once your order is dispatched. You can use this to follow your parcel's progress directly with Royal Mail.
If you choose an untracked service and your order doesn't arrive within the estimated timeframe, please allow a few extra days before contacting us. Royal Mail occasionally experiences delays that resolve themselves. If your order is significantly overdue, get in touch at hello@verveineherbal.co.uk or @Verveine.Herbal on Instagram, and we'll investigate.
Something went wrong?
If your order arrives damaged or doesn't arrive at all, please contact us at hello@verveineherbal.co.uk or @Verveine.Herbal on Instagram within 14 days of the expected delivery date. Please include your order number and, where relevant, a photograph of any damage. We'll do our best for you.
We are not responsible for delays or losses caused by incorrect addresses provided at checkout, so please double-check your delivery details before placing your order.