Refund policy

Returns & Refunds

Because our teas are food products, we're unable to accept returns of opened or used items for hygiene and safety reasons. This is standard practice for consumable goods and is consistent with UK consumer law.

If your order arrives damaged, incorrectly packed, or if you receive the wrong product, we want to make it right. Please get in touch within 14 days of receiving your order at hello@verveineherbal.co.uk with a photo of the issue and your order number, and we'll arrange a replacement or full refund promptly.

If your order arrives and the seal is broken or the packaging is compromised in a way that affects the product's integrity, please don't consume it. Contact us straight away, and we'll resolve it.

For unopened, undamaged items that you've simply changed your mind about, please contact us within 14 days of receiving your order. We'll consider these requests on a case-by-case basis.

We take allergen labelling very seriously, but if you have a concern about an ingredient in any of our products, please contact us before opening your order so we can help.

How to contact us
Email: hello@verveineherbal.co.uk
We aim to respond within 2 business days.